Customer Service Phones Medical

ONEWORLD COMMUNITY HEALTH CENTERS INC•Omaha, NE

8d•Onsite

About The Position

If you want to change the world, one patient at a time, we’d love you to consider joining our team. OneWorld Community Health Centers is a growing Omaha-based organization that employs over 500 people while still retaining a true family feel. Out of 1,400+ Community Health Centers nationwide, OneWorld ranks within the top 2% in terms of clinical outcomes. It takes all of us, with our various talents and positions, to achieve results like this. Our employees are united by a desire to help the community, and it shows. We are looking for a mission driven Customer Service Phones Medical to join our team! The Medical Customer Service Representative is responsible for providing prompt and professional customer service to patients by answering the telephone, gathering information and correctly routing calls. This employee must accurately schedule appointments and enter insurance information into the database. They must also collaborate with colleagues to ensure quality service and accurate patient processing. This is a full-time position located on our main campus (30th & L). The schedule will be 40 hours per week; generally, Monday-Friday, 8am to 5pm. OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center and more. If you want to apply your unique skillset to a diverse, caring, growing nonprofit that serves 50,000+ patients, please apply. You can make a difference – in your life and the lives of others. OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law. Equal Opportunity Employer

Requirements

High School diploma or GED preferred.
One year or more of experience in a clinical setting preferred.
One year or more of experience with data entry preferred.
Proficiency in English and Spanish required.
Strong computer skills in Microsoft Office required.
Demonstrated ability to work independently or with minimal supervision.
Must possess strong customer service skills, high attention to detail, effective teamwork skills, and a proactive attitude.
Demonstrated ability to maintain appropriate filing system for the retrieval of needed information.
Demonstrated ability to relate effectively to providers, patients, and representative of third-party payers and the ability to work as a "team" member of the medical office staff.

Nice To Haves

Experience with an electronic medical record, such as NextGen or Dentrix, preferred.

Responsibilities

providing prompt and professional customer service to patients by answering the telephone
gathering information and correctly routing calls
accurately schedule appointments
enter insurance information into the database
collaborate with colleagues to ensure quality service and accurate patient processing