Customer Service / Order Entry Specialist

Learntastic

19d • Remote

About The Position

We are looking for a Customer Service and Order Entry Specialist to join the team. This person will play a key role in managing customer interactions and ensuring accurate and timely order processing across our retail and direct-to-consumer channels.

Requirements

• 2+ years of experience in customer service, order processing, or admin support.
• Excellent English communication and interpersonal skills.
• Strong data entry accuracy and attention to detail.
• Proficiency in Microsoft Office Suite.
• Ability to work under pressure during busy seasons.

Nice To Haves

• 2+ Experience Quickbooks
• Background in retail or consumer goods order management.

Responsibilities

• Answer inbound customer calls and emails professionally and promptly.
• Enter and process orders in Market Time and QuickBooks with 100% accuracy.
• Review customer notes and maintain updated records to prevent duplicate or incorrect orders.
• Transfer estimates to invoices and ensure order completion by deadlines.
• Communicate with customers, sales contractors, and warehouse teams.
• Track order progress and follow up on pending shipments.
• Provide product information and resolve basic customer inquiries.
• Ability to learn new systems and be tech savvy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed