Customer Service (Optometry)
Eyetastic Services•Greenwood, IN
2d•$16 - $20
About The Position
We are hiring enthusiastic and dedicated Call Center Customer Service Associates to join this dynamic optometric team! We believe that exceptional customer service is the foundation of excellent eye care, and if you're looking for an opportunity to make a real difference in people's lives while being part of a forward-thinking company, we invite you to embark on this journey with us!
Requirements
- Excellent customer service and communication skills.
- High school diploma or equivalent (additional education in healthcare or customer service is a plus)
- Previous experience in a call center or customer service role is preferred
- Strong communication skills and a friendly, patient-oriented demeanor
- Ability to multitask and work in a fast-paced environment
- Proficiency with computer systems and basic office software
Responsibilities
- Answer inbound calls and respond to patient inquiries with professionalism and care
- Schedule appointments and manage patient records efficiently
- Provide information about our services, products, and optometric procedures
- Assist with billing inquiries and insurance eligibility verification
- Collaborate with our optometric team to ensure a seamless patient experience
- Handle patient concerns with empathy and professionalism
Benefits
- Competitive pay ranging from $16 to $20 per hour and a benefits package
- Comprehensive training in optometry practices and customer service excellence
- A supportive and collaborative team environment
- Opportunities for growth and advancement within the organization
- An engaging workplace that values work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
