Customer Service & Operations Coordinator

Think Academy US•San Jose, CA

8h•$22 - $25•Onsite

About The Position

This is a full-time position designed for recent graduates and junior level professionals who are passionate in education and have the drive to grow into a future leader in education industry. The successful candidate will work alongside our Silicon Valley teaching team while also focusing on the operational aspects of our business. You will have the resources to provide world-class teaching services to PreK-9th graders of all levels. In order to foster a well-rounded leader in the education industry, this role will also give you the chance to participate in Think Academy's business functions including operations and marketing. This role is ideal for those wanting to become branch directors, department managers, and even a part of Think Academy's global expansion in emerging markets. We welcome applicants from all different backgrounds as no prior teaching-related experience is required. With the right mindset, this position will strengthen your teaching abilities and leadership competency and be a stepping stone to your goals in the education industry.

Requirements

Bachelor's degree or above, has a strong interest in Education-related fields.
Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
Strong sense of responsibility and problem-solving skills.
Bilingual proficiency in both English and Mandarin is required.

Nice To Haves

1–3 years of experience in the sales or education-related customer service fields is a plus, but not required.

Responsibilities

Create and launch new classes in internal systems (activities, long-term courses, exam prep).
Manage substitute teacher changes and related system updates.
Support class grouping, enrollment management, and refund processing.
Maintain backend systems for teaching-hour tracking, course progress, and renewal data.
Ensure data accuracy and consistency across internal platforms.
Execute system configurations based on project requirements from cross-functional teams.
Support customer communications via WeChat and help integrate WhatsApp into internal workflows.
Maintain standardized notification processes (email-first communication) and help build customer habits around email updates.
Identify, escalate, and support resolution of urgent issues or complaints.
Partner with Operations, Customer Service, and Program teams to support system rollouts and process alignment.
Serve as an execution-focused coordinator to drive implementation and follow-through.