MassMarkets-posted 3 months ago
Part-time • Entry Level
Wichita, KS
501-1,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a natural problem solver with a passion for helping others? We're hiring Customer Service Agents to join our growing team right away! In this role, you'll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services. This is more than just a job it's a chance to launch your career with a company that values growth, learning, and advancement.

  • Handle inbound and outbound calls in a professional and friendly manner
  • Resolve customer issues efficiently and ensure first-call resolution
  • Research and coordinate with other departments to resolve complex issues
  • Accurately document customer interactions and claims
  • Use our knowledge base and training to answer questions and follow procedures
  • Protect customer privacy and handle sensitive information with care
  • Escalate issues when necessary to ensure customer satisfaction
  • Stay up to date with training, meetings, and process updates
  • Maintain excellent attendance and punctuality
  • Must be 18 years or older
  • High school diploma or equivalent
  • Strong communication and organizational skills
  • Ability to type at least 20 WPM
  • Basic knowledge of Microsoft Office and Windows OS
  • Reliable attendance and punctuality
  • Problem-solving, conflict resolution, and multitasking skills
  • A customer-first mindset: empathetic, patient, and responsive
  • Team oriented with a drive to succeed in a fast-paced environment
  • 1+ year of experience in customer service, tech support, sales, chat, or admin roles
  • Experience in a contact center or government-related work
  • Paid Training
  • Paid Time Off
  • Medical, Dental, Vision, Life Insurance
  • Retirement
  • Advancement Opportunity
  • Flexible Schedules
  • Daily Contests, Prizes
  • Casual Dress Code
  • Regular Raises
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