Customer Service Openings - Hiring Immediately

MassMarkets • Killeen, TX

109d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a natural problem solver with a passion for helping others? We're hiring Customer Service Agents to join our growing team right away! In this role, you'll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services. This is more than just a job it's a chance to launch your career with a company that values growth, learning, and advancement.

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Ability to type at least 20 WPM
• Basic knowledge of Microsoft Office and Windows OS
• Reliable attendance and punctuality
• Problem-solving, conflict resolution, and multitasking skills
• A customer-first mindset: empathetic, patient, and responsive
• Team oriented with a drive to succeed in a fast-paced environment

Nice To Haves

• 1+ year of experience in customer service, tech support, sales, chat, or admin roles
• Experience in a contact center or government-related work

Responsibilities

• Handle inbound and outbound calls in a professional and friendly manner
• Resolve customer issues efficiently and ensure first-call resolution
• Research and coordinate with other departments to resolve complex issues
• Accurately document customer interactions and claims
• Use our knowledge base and training to answer questions and follow procedures
• Protect customer privacy and handle sensitive information with care
• Escalate issues when necessary to ensure customer satisfaction
• Stay up to date with training, meetings, and process updates
• Maintain excellent attendance and punctuality

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees