Customer Service Officer

BeloForm Craft • Austin, TX

20h • $44,000 - $47,000

About The Position

We are seeking a highly organized and service-oriented Customer Service Officer to join our Austin team. In this role, you will serve as the primary point of contact for customers, ensuring a seamless and positive experience across all interactions. The ideal candidate demonstrates strong communication skills, attention to detail, and a proactive approach to problem-solving.

Requirements

• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional demeanor with a customer-first mindset.
• Ability to work independently and as part of a collaborative team.
• Proficiency in basic office software and systems.
• Strong problem-solving and critical-thinking skills.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Provide accurate information about products, services, and company policies.
• Resolve customer concerns efficiently while maintaining a positive client relationship.
• Maintain detailed records of customer interactions and transactions.
• Coordinate with internal departments to ensure timely service delivery.
• Identify opportunities to enhance the customer experience and improve internal processes.
• Uphold company standards of professionalism and confidentiality at all times.

Benefits

• Competitive salary ($44,000 – $47,000 annually).
• Clear growth opportunities and career advancement pathways.
• Supportive and collaborative work environment.
• Ongoing professional development and skill-building programs.
• Stable full-time position with long-term potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed