Customer Service Officer

Visy • Perth, WA

4d • Onsite

About The Position

As a Customer Service Officer, you’ll be a key point of contact for our customers, managing enquiries via phone, email and online channels. You’ll be supported with full training on Visy’s systems and processes, so prior industry experience isn’t required — what matters most is your customer-first mindset. You’ll work across a variety of enquiries and responsibilities, including:
Responding to customer enquiries in a professional, values-led manner
Processing quotes, orders and invoices accurately and on time
Providing delivery updates and proactively managing delays
Working closely with internal teams to meet customer needs
Managing daily administrative paperwork
Monitoring non-conformance activities and customer credit levels
This is a 37.5-hour working week, Monday to Friday — no evenings, no weekends, no shift work.

Requirements

• Confidence communicating with customers by phone and email
• Intermediate to advanced computer skills, including Microsoft Office (especially Excel)
• Strong time management and the ability to juggle multiple priorities
• High attention to detail and pride in getting things right
• A mindset focused on improving processes and customer outcomes

Responsibilities

• Responding to customer enquiries in a professional, values-led manner
• Processing quotes, orders and invoices accurately and on time
• Providing delivery updates and proactively managing delays
• Working closely with internal teams to meet customer needs
• Managing daily administrative paperwork
• Monitoring non-conformance activities and customer credit levels

Benefits

• Stability & Security: A permanent role with an established industry leader
• Training & Development: Full systems training and clear pathways to grow your career
• Modern workplace: A high-tech, innovative facility
• Convenience: Easy public transport access and free on-site parking
• Employee Discounts: Discounts through a wide range of retailers and service providers incl. Harvey Norma, AVIS, RSEA, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed