Customer Service Officer (Social Security - Operations)

Isle of Man Government•Douglas, AZ

34d

About The Position

Are you looking for a meaningful role where your skills make a real difference to the lives of residents? As a Customer Service Officer in our Social Security Operations Team, you'll process benefit claims accurately and efficiently, assist the public with their enquiries by providing clear and helpful guidance, and ensure payments are correct and timely. You'll develop valuable skills, work with a supportive team, and build a rewarding career in public service. Enjoy a fast-paced environment where accuracy, problem-solving, and great service are valued. If you're looking for stability, professional growth, and the chance to make a real impact every day, apply today! We understand that 9-5 doesn't work for everyone, so we also encourage applications from people looking to work on a part-time basis.

Responsibilities

process benefit claims accurately and efficiently
assist the public with their enquiries by providing clear and helpful guidance
ensure payments are correct and timely

Benefits

A competitive salary that increases each 12 months until you reach the salary maximum.
A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
A flexi-time scheme where you can accrue additional time worked to take as leave.
Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.
Ability to apply for an unpaid career break after 3 years' service.
Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.