Security Officer, Operations

MFAH•Houston, TX

12d•$17•Onsite

About The Position

The MFAH is an organization that is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance. The MFAH is a multifaceted institution comprising multiple gallery buildings, a sculpture garden, two art schools, and two house-museums for decorative arts. The encyclopedic collection numbers more than 70,000 works of art in a wide range of media. As an employer, MFAH offers a supportive, collegial and inclusive work environment and a competitive total compensation and benefits package. The MFAH is currently seeking dependable security professionals with previous security experience and a strong sense of integrity. The Museum Security Officer plays the critical role of maintaining the physical security for the properties through mobile and stationary patrol and by maintaining access control points to the Museum. Working under direct and indirect supervision, Security Officers provide for the safety and security of the museum buildings, contents, grounds, guests and employees. Daily security assignments will vary but all will require a high level of awareness, diligence, ability to respond, question and confront, align with general customer service. A Security Officer provides a visual security presence, in addition to providing protection of the Museum’s physical environment by maintaining access control points and conducting patrols throughout the Museum ensuring the security and safety of the buildings and all occupants therein. This role also serves as an initial security and safety responder for events and escalates and/or reports as appropriate.

Requirements

Strong customer service mindset with ability to interact with the public to analyze situations and anticipate needs of visitors
Must be tactful and polite in dealing with the public
Must be proficient in English, both written and verbal communications skills
Present a neat and tidy appearance at all times in accordance with established security department guidelines
Must be observant in order to detect and report unusual behavior or circumstances.
Must be alert and able to respond quickly in an emergency
Ability to obtain and maintain First Responder, CPR and other related certifications on a yearly basis
Be physically able to administer First Aid and CPR including carrying first aid equipment and assisting with lifting and moving victims if required
Flexibility to work various shifts if needed and to work special events going past shifts schedule
May be assigned to a day, night, or early morning shift
Must be available to work weekends regularly
Excellent interpersonal and public relations skills with a friendly, personable manner
Pleasant and engaging communication style and skills
A neat, clean appearance
High school diploma or equivalent
Must have in good standing or be qualified to obtain - level 2 Non-Commissioned Security Guard license with Texas Department of Public Safety
Security personnel must pass a national criminal background check in order to maintain non-commission status through the Texas Commission on Private Security
All applicants are required to have a valid state issued ID or driver license in order to complete the application process
Ability to stand and walk for long periods including using stairs
Must have accurate vision (22/20 or 20/40 with corrective lens acceptable).
Ability to distinguish standard colors
Ability to hear normal conversation at a distance of 15 feet
Must be able to lift, push and pull a minimum of 50 lbs.
Duties require standing for long periods of time and/or walking distances and climbing stairs throughout the work shift
Ability to respond quickly to and assist with emergencies

Nice To Haves

Previous customer service or security experience highly preferred
Bilingual is preferred

Responsibilities

Performs patrols of assigned area of responsibility and reports security issues and/or safety concerns to the Security Manager
Conducts opening and closing procedures, including inspection of assigned areas of responsibility and surrounding areas to ensure there are no safety issues or concerns prior to opening the Museum to the public
Communicates Museum policies regarding the safety and ensures staff and visitors adhere to established protocols to safeguard Museum property from damage
Completes daily log and other security reports as required. Reports and responds to emergency incidents (e.g. medical emergencies, natural disasters, etc.)
Interacts with visitors to give directions, information, and provide general assistance
As needed, will tactfully, discreetly, and courteously speak with visitors who do not comply with Museum policies.
Assists in Emergency situations such as medical and evacuations
May serve as a member of the museum emergency response team
Complete written reports of accidents and incidents
May perform inspections as required to ensure bags and parcels do not contain any objects potentially hazardous to visitors or Museum property
May be responsible for checking security equipment
Performs any other duties reasonably related to the functions described above, including exterior facility patrols, escorting contractors/vendors, etc.
May be designated as “essential personnel” and required to report to work or remain at work during inclement weather or other emergency situations
May be designated as “essential personnel” and required to report to work or remain at work during inclement weather or other emergency situations.
Assists with other Museum activities as assigned

Benefits

Medical Insurance : Employee and dependent coverage through a choice of managed health care programs
Dental Insurance : Employee and dependent coverage through two plan choices
Vision Insurance : Employee and dependent coverage through a vision program
Group health, dental and vision insurance coverage available and effective the first of the month following employment with the MFAH for this role.
Life Insurance & AD&D : Employee coverage at no cost to the employee
Long Term Disability : Employee coverage at no cost to the employee
Paid Time Off - Used for absences from work such as vacation, illness of short duration, and personal reasons. Hours are accrued biweekly, based on employment status, length of service, and hours worked
Reserve Time Off - Used for extended illnesses. Employees accrue up to 6 days per year, up to a maximum of 120 days
Holidays - Full-time employees receive ten paid holidays per year
Volunteer Time Off - The MFAH supports activities that enhance and serve the communities in which we live and work. Employees receive up to 40 hours of paid time off annually to give back and volunteer.
Staff may contribute to the MFAH Retirement Savings Plan. Eligible staff contributing to the plan may receive up to a 5% matching contribution from the MFAH after one year of service. ( We also recognize prior nonprofit service which will provide for an accelerated employer match! )
MFAH Membership – Staff receive a free Family-level membership
Discounts – Staff receive discounts on purchases at the Museum shop and all on campus eateries and the Glassell School of Art.
Metro commuter subsidy available upon request