Hybrid Customer Service Monitor and PSA

Dept.of Off Street Parking•Miami, FL

10h•Hybrid

About The Position

Individuals in this position's primary responsibility is assuring customer satisfaction. This includes answering the telephone and intercom to assist customers with any inquiries, and continuously monitoring the camera system for any equipment failure, reporting it to management. This position will be required to perform the job duties of both a Parking Service Attendant (PSA) and Customer Service Monitor when scheduled.

Requirements

Ability to courteously and effectively deal with customers in person and on the telephone.
Ability to provide information to the public.
Should be computer proficient with strong typing skills.
Knowledge of parking facility rules, regulations, procedures.
Knowledge of simple arithmetic and the ability to make change quickly and accurately.
Ability to work independently and to complete assigned responsibilities.
Physical strength and agility sufficient to perform assigned duties.
Basic knowledge of simple arithmetic.
Strong written and verbal communication skills; Must be able to communicate fluently in English.
Communicate effectively with customers with problems using tact and good judgment.
Utilize simple office equipment.
Follow oral and written instructions.
Operate cash register and computer terminal.
Directs traffic and patrols assigned facilities to assure safety of vehicles.
Assists the public with directions and information.
Corrects and/or reports any hazardous conditions.
Complies with all safety standards, rules and regulations.
Prepares reports for supervisors.
Performs any other duties that may be assigned.
Must have a valid driver’s license to operate golf cars.
Must be fluent in English and Spanish.
Provide excellent customer service.
Provide routine information in a clear manner.
Keep simple records and make reports.
Establish and maintain effective working relationships with other employees and the general public.
Lift and move weights of 25 pounds or less.
Basic computer skills, and ability to work programs used at command center.
At least one year of Customer Service experience.
High school education.
Requires the use of English grammar and arithmetic, including multiplication and division.
Must have ability to work with charts, tables, and schedules.
Requires accuracy in checking, posting, counting cash; operation of equipment, such as cash registers, computer terminals, typewriters, simple calculators, copiers, etc.

Responsibilities

Acts as a liaison between customers and the parking staff.
Resolves customer service issues.
Answers telephone inquiries regarding facility locations, monthly and daily rates and space availability by facility.
Handles complaints and/or problems regarding parking machines, parking operations, and reports of damage to vehicles while parked in JHM garages or lots.
Conducts transaction remotely to assist customers.
Updates computer files with current customer information.
Provides general information and directions to public concerning locations of area buildings, private and public parking within JMH.
Prepares printed billing for mailing.
Maintain work area and equipment in neat and clean state.
Performs other work as assigned.
Do daily rounds in all garages and lots, collect used tickets, refill equipment with tickets, receipt paper, ink, etc.
Replenish and close shift at Pay On Foot Stations in all facilities (changing of Pay Stations).
Testing and troubleshooting of equipment such as pay stations, entry and exit verifiers.
Fix and put back arm gates.
Assures that the automatic parking equipment is operating in harmony with overall operation of parking garage.
Erects barricades and places parking direction signs as necessary.
Fills out daily report of duties performed to be sent electronically to supervisors.
Daily closure of assigned facilities.
Must keep all equipment and working area clean.
Policies/patrols parking garage and lot grounds.