Customer Service Manager
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About The Position
Every day millions of people read our content. Would you like to be part of our customer journey? Are you a Customer Service Manager with experience managing a team and used to working independently? The position will work as part of a global team, collaborating to manage operational business processes and customer workflows, liaising with other departments where appropriate. Investigating and driving forward the implementation of process improvements to improve customer satisfaction, first-time resolution, and reduce customer effort. We utilise Lean 6 Sigma methodology and can support your development via the completion of a Lean 6 Sigma green belt. This key role will work from home and from our offices in Boca Raton, Florida, three times a week. Some international travel will be required. You will lead by example to encourage and inspire others to provide excellent customer service in line with best practice, company policy, and procedures.
