Customer Service Manager
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About The Position
Four Star Seafood is seeking a hands-on Customer Service Manager who is excited to join our quickly growing company, oversee all aspects of the customer service process, drive and support post-sale client engagement, including managing relationships, delivering performance insights, and driving revenue growth through creative and proactive strategies. The primary role of the Customer Service Manager is to lead by example by participating in day-to-day customer service operations with the customer service team and collaborate across internal and external stakeholders. This role will design tools, processes, and ensure a seamless customer experience with order processing and issue resolution. As the team leader, you work alongside the team and handle escalated customer issues, provide guidance and mentoring to team members, and drive continuous improvement in operation efficiency.
