Customer Service Manager

Coastal Community Bank • Edmonds, WA

120d • $68,899 - $82,678

About The Position

Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don't just help people with their banking; they help reshape how banking technology allows and serves EVERYONE. We think and work like entrepreneurs, always moving and constantly improving. We care about each other, are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

Requirements

• Excellent interpersonal, verbal, and written communications skills.
• Ability to resolve complex problems with minimal guidance.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Thorough knowledge of spreadsheet software, word processing software, and internet use.
• Ability to effectively present information and respond to questions from management, customers, and employees.
• Ability and experience coaching, training in a sales environment.
• Experience working with production goal.
• Previous banking experience preferred.

Nice To Haves

• Degree from four-year college or university preferred.
• Two to four years of related experience and/or training preferred.
• Equivalent combination of education and training.

Responsibilities

• Maintain a high level of customer service and sales activities in the branch team to grow deposit base, increase market share and profitability.
• Act as the day-to-day manager on site.
• Assist in the development of the branch sales and marketing plan.
• Coach and lead the branch team to success in meeting sales goals and objectives.
• Meet or exceed established deposit goals, which include both business and consumer clients.
• Ensure individual sales activities are performed and goals are obtained as assigned by the management.
• Oversee all operations of the branch to attain internal performance objectives for the branch, including deposits, loan goals and quality of branch audits.
• Provide and maintain a professional, business-like atmosphere within the branch office.
• Effectively coach and model activities to ensure prompt, accurate and dependable customer service.
• Participate in sales activities like outside business development, networking, partnering with the lines of business within the bank on joint or individual sales calling and referrals according to branch objectives.
• Deepen and maintain existing customer relationships through a book of business as assigned by management.
• Maintain an organized system for tracking and following up on customer needs of an individual book of business and coaching team on a system for tracking their own performance to goals, enhancing a book of business and sales activities.
• Support daily operations of the branch to ensure success of the team.
• Take a leadership role in policy and procedural requirements to ensure operational, regulatory and security compliance.
• Represent the bank to the community through excellent customer relations and community involvement.
• Participate in activities for generating new business, i.e., sales calls, special promotions etc.
• Counsel and coach employees when needed and help identify training needs within team.
• Provide assistance in performance evaluation process and recommend ratings and salary adjustments to Regional Manager.
• Compliance with all regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees