Customer Service Manager

Ashley Furniture • Prattville, AL

379d • $50,000 - $55,000

About The Position

The Customer Service Manager at Aziz Group LLC dba Ashley HomeStore is responsible for leading the customer service team to enhance the overall customer experience. This role involves managing daily operations, resolving customer inquiries, and ensuring high standards of service excellence. The ideal candidate will have strong leadership skills and a proactive approach to customer service.

Requirements

• Proven experience in a customer service management role or similar position within a retail environment.
• Strong leadership skills with the ability to motivate and manage a diverse team effectively.
• Excellent time management skills with the ability to prioritize tasks in a fast-paced environment.
• Familiarity with inventory management processes and administrative duties related to store operations.
• Proficient in cash register operations and store management practices.
• Exceptional communication skills with a focus on providing outstanding customer service.
• Ability to analyze data and make informed decisions based on performance metrics.

Responsibilities

• Oversee daily operations of the customer service department, ensuring efficient workflow and high-quality service delivery.
• Lead, train, and develop a team of customer service representatives, fostering a positive work environment that encourages teamwork and professional growth.
• Manage customer inquiries via various channels, including phone, email, and in-person interactions, ensuring timely and effective resolutions.
• Implement strategies to improve customer satisfaction and loyalty while addressing any concerns or complaints promptly.
• Collaborate with other departments to streamline processes and enhance the overall customer experience.
• Maintain accurate records of customer interactions, feedback, and resolutions for continuous improvement.
• Monitor team performance metrics and provide regular reports to upper management on trends and areas for improvement.
• Ensure compliance with company policies and procedures related to customer service operations.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: No Education Listed