Customer Service Manager

International Paper • Austin, MN

10d • Onsite

About The Position

Responsible for providing overall direction and leadership to the customer support team. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals. Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. Provide significant process and/or product expertise and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

Requirements

• High school diploma or GED
• Eight or more years of customer relations experience in the Corrugated Box Industry
• Builds Effective Teams
• Collaborates
• Customer focus
• Decision quality
• Directs Work
• Drives Engagement
• Ensures Accountability
• Manages conflict

Nice To Haves

• Preferred Bachelor's degree in a related field or related experience and/or training; or equivalent combination of education and experience.
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience

Responsibilities

• Providing overall direction and leadership to the customer support team.
• Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies.
• Provide team members with challenging work and developmental objectives
• Share both responsibility and accountability in the attainment of organizational goals.
• Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements.
• Provide significant process and/or product expertise and be a subject matter expert resource for other team members.
• Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

Benefits

• International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
• Sales and Leadership training, promotional opportunities within a global company
• We continue to build a better future for people, the planet, and our company!
• International Paper promotes employee well-being by providing safe, caring and inclusive workplaces.
• You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC.
• We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees