Customer Service Manager
About The Position
We’re looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience. In this role, you’ll oversee the daily operations of the customer service and checkout areas, support and coach team members, and handle escalated customer concerns with professionalism and care. You’ll be responsible for overseeing shift schedules, maintaining a clean and welcoming environment, and ensuring smooth, efficient service at all times. Whether you’re jumping in to assist during a rush or mentoring staff on best practices, you’ll be setting the tone for exceptional service and perfecting the art of fresh, friendly shopping. If you have experience in retail leadership, strong communication skills, and a passion for creating positive customer experiences, we’d love to have you on our team!
Requirements
- Experience in retail leadership
- Strong communication skills
- Passion for creating positive customer experiences
Responsibilities
- Oversee daily operations of customer service and checkout areas
- Support and coach team members
- Handle escalated customer concerns
- Oversee shift schedules
- Maintain a clean and welcoming environment
- Ensure smooth, efficient service
Benefits
- Diverse and Inclusive work culture
- Competitive Wages paid weekly
- Flexible work schedules
- Associate discounts
- Leaders invested in your training, career growth & development.
- Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
- Vacation / Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
