Customer Service Manager -Stockton, CA Branch

Oak Valley Community Bank • Stockton, CA

9d • $60,000 - $95,000 • Onsite

About The Position

We are looking for a dynamic Customer Service Manager to help us build a strong, service-driven team from the ground up. If you have banking experience and are passionate about banking, ready to lead a team, and thrive in a collaborative, customer-focused environment, we’d love to meet you.

As a Customer Service Manager, you’ll play a key role in the daily operations and success of our branch. You’ll support the Branch Manager and lead by example to deliver exceptional service, drive sales, and foster a positive team culture.

Requirements

• 1+ years of experience in banking operations, sales, or customer service.
• Experience supervising or leading small teams.
• Strong knowledge of banking regulations, products, and services.
• Comfortable with lending activities and cross-selling.
• Excellent communication, organizational, and time management skills.
• Basic understanding of HR policies and labor laws.
• Proficient in Microsoft Office and banking software systems.
• Strong problem-solving and analytical skills.

Responsibilities

• Lead and motivate a team to deliver outstanding customer service.
• Support daily branch operations including compliance, security, and lending.
• Promote a sale and service culture through coaching and development.
• Assist customers with banking needs, including loan applications and product education.
• Ensure the branch is organized, efficient, and compliant with bank policies.
• Act as the acting Branch Manager when needed.
• Encourage professional growth and provide mentorship to team members.
• Engage in business development and cross-selling opportunities.
• Maintain open communication and a positive, solutions-oriented mindset.

Benefits

• Competitive salary and benefits package.
• This position includes eligibility for quarterly incentives and employees may be considered for annual performance-based salary increases; eligibility and amount are determined by individual performance and business needs.
• Oak Valley Community Bank also offers a comprehensive benefits package that includes, medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees