Customer Service Manager

International Paper • Petersburg, VA

44d • $69,500 - $92,600 • Onsite

About The Position

Responsible for providing overall direction and leadership to the customer support team. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals. Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. Provide significant process and/or product expertise and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

Requirements

• High school diploma or GED
• Five or more years of customer relations experience in the containers and packaging industry required; experience in the corrugated box industry strongly preferred.
• Builds Effective Teams
• Collaborates
• Customer focus
• Decision quality
• Directs Work
• Drives Engagement
• Ensures Accountability
• Manages conflict

Nice To Haves

• Preferred Bachelor's degree in a related field or related experience and/or training; or equivalent combination of education and experience.
• Preferred computer data-entry experience
• experience in the corrugated box industry strongly preferred.

Responsibilities

• Providing overall direction and leadership to the customer support team.
• Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies.
• Provide team members with challenging work and developmental objectives
• Share both responsibility and accountability in the attainment of organizational goals.
• Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements.
• Provide significant process and/or product expertise and be a subject matter expert resource for other team members.
• Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees