Customer Service Manager

Altitude Trampoline Park • Kissimmee, FL

2d

About The Position

Altitude Trampoline Park in Kissimmee FL is growing its leadership team. We are interviewing for the role of Customer Service Manager. The successful candidate must have a High School Diploma or equivalent with two years of experience in customer relations. A college degree is preferred. Must also have excellent communication skills, computer experience, and supervisory experience.

Requirements

• High School Diploma or equivalent
• Two years of experience in customer relations
• Excellent communication skills
• Computer experience
• Supervisory experience
• Minimum of 1- 2 years of management experience
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy

Nice To Haves

• A college degree is preferred.

Responsibilities

• Assist General Manager in staff by recruiting, scheduling, orienting, and training employees; creating and maintaining a safe, secure, and developing personal growth opportunities
• Assist the General Manager with follow up on staff by in communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, procedures, and productivity standards
• Provides overall management and leadership of the Customer Service Team focused on providing excellent customer service.
• Assesses the training needs of the Customer Service Team and oversees the training development and delivery.
• Identifies and implements process improvements across the Customer Service department as well as other departments when necessary.
• Makes Customer Service policy recommendations that align with the strategic direction of the company and/or provide better service to our customers.
• Ensures Customer Service team is adhering to company policies and guidelines.
• Creates a unified Customer Service team through effective communication, team building, motivation, and recognition. Leads Customer
• Handles the more complex customer issues as well as escalated customer calls.
• Reviews and approves adjustments and escalated payment arrangements.
• Performs Customer Service Supervisor duties when the need arises.
• Provides or performs other services as needed or required by General Manager

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED