Customer Service Manager

Bingltd•High Point, NC

27d

About The Position

Customer Service Manager Key Responsibilities Manage the Customer Service function while also handling vendor communication, order flow, inventory accuracy, and select administrative tasks previously handled by the Vice President. Oversee customer operations and ensure effective communication across all departments. Serve as a point of contact for major accounts ensuring customer satisfaction and long-term retention. Deliver outstanding service throughout the entire order process. Liaise with sales, logistics, accounting, and production to deliver excellent customer experiences. Collaborate with production, development and designers to resolve customer issues and ensure satisfaction. Understand product details, industry expectations, and proactively resolve client issues. Guide the customer service function and supervise Customer Service Associates. Oversee customer support for all existing and future clients. Edit and enter customer orders accurately while maintaining pricing models. Lead and manage sales orders and sales invoicing. Tracking and reporting on order status and logistics updates, coordinating closely with production, logistics, and warehouse teams. Handle challenging customer interactions professionally, focusing on resolution and maintaining brand integrity. Strengthen customer relationships through courteous interactions and proactive outreach. Partner with Sales to suggest opportunities for complementary items, special offerings, or reorders. Oversee showroom inventory control. Support basic inventory analysis. Assist in documenting and refining SOPs to improve efficiency and consistency. Provide backup administrative support for executive projects. Other duties as may be assigned by leadership to support the evolving needs of the business. Partnering with Logistics in the negotiation of contracts with shipping carriers and vendors.

Requirements

Experience in customer service within the furniture or furniture-related industry is required.
Proven ability to manage key accounts and maintain high levels of customer satisfaction.
Strong understanding of office operations and employee communication.
Excellent interpersonal and written communication skills.
Highly organized and detail-oriented, with strong problem-solving abilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.

Responsibilities

Manage the Customer Service function while also handling vendor communication, order flow, inventory accuracy, and select administrative tasks previously handled by the Vice President.
Oversee customer operations and ensure effective communication across all departments.
Serve as a point of contact for major accounts ensuring customer satisfaction and long-term retention.
Deliver outstanding service throughout the entire order process.
Liaise with sales, logistics, accounting, and production to deliver excellent customer experiences.
Collaborate with production, development and designers to resolve customer issues and ensure satisfaction.
Understand product details, industry expectations, and proactively resolve client issues.
Guide the customer service function and supervise Customer Service Associates.
Oversee customer support for all existing and future clients.
Edit and enter customer orders accurately while maintaining pricing models.
Lead and manage sales orders and sales invoicing.
Tracking and reporting on order status and logistics updates, coordinating closely with production, logistics, and warehouse teams.
Handle challenging customer interactions professionally, focusing on resolution and maintaining brand integrity.
Strengthen customer relationships through courteous interactions and proactive outreach.
Partner with Sales to suggest opportunities for complementary items, special offerings, or reorders.
Oversee showroom inventory control.
Support basic inventory analysis.
Assist in documenting and refining SOPs to improve efficiency and consistency.
Provide backup administrative support for executive projects.
Other duties as may be assigned by leadership to support the evolving needs of the business.
Partnering with Logistics in the negotiation of contracts with shipping carriers and vendors.