Customer Service Manager- Part-Time
About The Position
The Manager of Customer Service General is responsible for the strategic leadership and direction for all brands within the RB Global Customer Service team. The MCS is responsible for all methods of communication and achieving KPI metrics that align with the corporate strategy. The MCS will lead a team of agents and mentor their supervisor who oversees the day-to-day operations for General buyer interaction. The MCS will support, guide & develop the Supervisor to ensure effective & efficient department operations and to build a strong bench strength within the team. The MCS will analyze operational processes, establish escalation procedures and oversee the customer experience as well as present new initiatives that will drive customer service excellence. RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
Responsibilities
- strategic leadership and direction for all brands within the RB Global Customer Service team
- responsible for all methods of communication and achieving KPI metrics that align with the corporate strategy
- lead a team of agents and mentor their supervisor who oversees the day-to-day operations for General buyer interaction
- support, guide & develop the Supervisor to ensure effective & efficient department operations and to build a strong bench strength within the team
- analyze operational processes
- establish escalation procedures
- oversee the customer experience
- present new initiatives that will drive customer service excellence
Benefits
- RB Global full-time employees are offered medical, dental, vision, and basic life insurances.
- Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.
- Employees will also receive 15 days of PTO each year.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
