CUSTOMER SERVICE MANAGER
About The Position
Hanania Automotive Group is committed to delivering an exceptional ownership experience to every customer. We're looking for a dynamic, detail-oriented, and highly personable Customer Service (CSI) Manager to help us deliver on that promise. Role Overview: The CSI Manager is responsible for driving customer satisfaction by following up with customers post-sale and post-service, resolving concerns proactively, and identifying opportunities for improvement. You’ll collaborate with sales and service teams, analyze CSI reports, and be the voice of the customer within the dealership.
Requirements
- Excellent communication and interpersonal skills
- Professional, friendly, and empathetic demeanor
- Strong attention to detail and organization
- Customer service or CSI experience in a dealership preferred
- Familiarity with CRM systems and Excel
- Bilingual (English/Spanish) a plus
Responsibilities
- Conduct timely post-sale and post-service follow-up calls to ensure satisfaction
- Address and escalate customer concerns before they impact CSI scores
- Monitor manufacturer CSI reports and internal metrics
- Track trends and provide regular feedback to management
- Maintain accurate and organized records of communication and resolutions
- Assist with review generation and reputation management
- Build strong relationships with internal staff to ensure alignment
Benefits
- Competitive salary + performance bonuses + benefits
- Supportive leadership and team-oriented culture
- Opportunity to make a measurable impact
- Competitive benefits package
- Room for growth within the Hanania Automotive Group
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
