Customer Service Manager

Famous Supply•New Philadelphia, OH

23h•Onsite

About The Position

Famous Supply is looking for a Customer Service Manager at our New Philadelphia, OH location. The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 associates focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a “working manager” and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.

Requirements

Customer Service Experience
Warehouse Experience
Ability to lift 50 lbs.
Ability to stand on feet for majority of an 8 hour day
Ability to work in a fast-paced environment

Nice To Haves

Distribution and/or wholesale experience
HVAC/ Plumbing/Building Products knowledge
Forklift experience
Experience using RF Scanners

Responsibilities

Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.
Leverage the functionalities of the company’s ERP system to manage inventory data, process orders, and generate reports.
Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.
Use material handling equipment and/or ladders to pull customer parts orders.
Oversee the work of branch associates, ensuring they are properly trained.
Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers.
Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities.
Attention to detail to ensure warehouse tasks are done accurately