Customer Service Manager (Philadelphia, PA)
About The Position
The Customer Service Manager Defines and implements service operations strategies, ensuring alignment with corporate objectives and driving excellence in service delivery across all business units. Your role: Provides inputs towards the development of advanced, scalable operational frameworks for new service offerings, ensuring these frameworks are integrated seamlessly with existing systems and can support future growth. Drives transformational changes in service operations by enforcing our service delivery plan that address complex operational challenges and deliver significant improvements in efficiency and effectiveness. Establishes and enforces rigorous standards for quality, compliance, and regulatory adherence across all service operations, ensuring that all processes meet the highest legal and operational requirements. Supports strategic account planning by contributing service insights and identifying new opportunities to enhance customer experience. Manage daily reports, run daily service team meetings, and attend hospital environment of care meetings. We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field based role. We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business . Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.
Requirements
- 2+ years of experience in medical device service operations or biomedical engineering
- Experience working with or supporting Diagnostic Imaging or large healthcare systems
- Bachelor's OR Minimum 1+ years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent
- Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position
- Demonstrated experience managing cross-functional projects involving multiple stakeholders and departments
Responsibilities
- Defines and implements service operations strategies
- Provides inputs towards the development of advanced, scalable operational frameworks for new service offerings
- Drives transformational changes in service operations by enforcing our service delivery plan
- Establishes and enforces rigorous standards for quality, compliance, and regulatory adherence across all service operations
- Supports strategic account planning by contributing service insights and identifying new opportunities to enhance customer experience
- Manage daily reports
- Run daily service team meetings
- Attend hospital environment of care meetings
Benefits
- comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
