Customer Service Manager

Wendy's•Topsham, ME

32d

About The Position

Families come in all shapes and sizes. And that includes Wendys family - the people you work with as Wendys Shift Leader. The stuff you want - like fun people, quality food, and a paycheck - is done. We believe our people are our greatest asset and that through them, we create purpose and opportunity. We believe in driving sales and generating employee growth. We offer our Shift Managers the opportunity to grow and develop to their personal level. POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to Delight Every Customer. You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty You will lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service You will be the expert on executing great huddles in our restaurants, which is the Wendys way of regularly communicating with our restaurant teams on what is most important to our customers and how we can exceed their expectations You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant What you can expect Shift Leaders are an integral part of the restaurant management team. Shift Leaders provide direction, training and the expertise required to ensure the customer's expectations are exceeded and each shift they oversee achieves its business goals. We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendys What we expect from you If a Wendys restaurant were a person, it would be you: fun, fast and friendly, whatever situation comes up with a customer - good or bad - you handle it like a boss. You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point.

Requirements

Min 1 year restaurant experience preferred
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Must be at least 18 years of age
HS diploma or equivalent & possess all documents required by state and federal law
Ability to multi-task while maintaining composure and giving sound advice and direction
Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focus
Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment
Must be able to stand for prolonged periods of time
Use restaurant equipment such as a headset, register or grill
Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stooping
Must be available to report for work promptly and regularly
Must have or be willing to obtain ServSafe certification by end of training

Responsibilities

Create a service culture designed to Delight Every Customer
Inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty
Lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service
Executing great huddles in our restaurants
Partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant
Provide direction, training and the expertise required to ensure the customer's expectations are exceeded and each shift they oversee achieves its business goals.
Make sure food safety standards and procedures are on point.