Customer Service Manager

All Ways Caring HomeCare

1d•$17 - $18

About The Position

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for clients of All Ways Caring HomeCare. This role involves overseeing individualized care provided to clients in their homes, supervising Caregivers, managing employee scheduling, and maintaining relationships with partners and clients. The company delivers quality, compassionate, and individualized care and support to people in need of assistance to stay at home, maximizing their dignity, privacy, and independence. Services include personal care, homemaking, professional nursing, older adult care management, Alzheimer’s/dementia care, and respite care.

Requirements

Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills

Nice To Haves

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Prior scheduling and management or supervisory experience

Responsibilities

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks