Customer Service Manager
Serenity Mental Health Centers•Broomfield, CO
5h•$70,000 - $80,000
About The Position
Manage daily clinic operations and elevate the patient experience in a fast-growing mental health clinic. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build high-performing teams. No healthcare experience required — we provide training.
Requirements
- 3+ years of leadership or operations experience in a high-volume environment
- Proven ability to manage KPIs and have direct performance conversations
- Strong communication skills with both people and data
- Ability to lead confidently in a fast-paced, growth-oriented setting
Nice To Haves
- Experience in healthcare, behavioral health, hospitality, or service leadership
- Customer experience or relationship-based sales background
- Experience leading teams through growth or change
Responsibilities
- Lead daily operations of a high-volume mental health clinic
- Coach, develop, and hold teams accountable to service and performance standards
- Ensure patient experiences are welcoming, efficient, and professional
- Oversee scheduling, patient flow, and clinic workflow
- Monitor and improve KPIs related to volume, efficiency, and experience
Benefits
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after first year)
- 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
