Customer Service Manager

Glacier Bank • Meridian, ID

2d

About The Position

Want to work for a company that cares about its community and its employees?    We strive to succeed in business while also being valuable and compassionate neighbors. We believe in making the place we live and work better every day.  Come find your passion with us!   Mountain West Bank. Today. Tomorrow. Together.   Looking for a challenging and rewarding career, while giving back to your community?  Look no further!  At Mountain West Bank we are more than a job, we take pride in our company and culture by celebrating our employees, offering excellent benefits and giving back to the communities we serve. We grow our people and promote from within as a standard practice.  We are looking for a motivated Customer Service Manager (CSM) for our Meridian Financial Center in Meridian, ID. The Customer Service Manager is responsible for ensuring that customers receive consistently high-quality customer service in all aspects of their financial services as well as assisting to acquire and retain core deposit accounts.  The CSM will develop branch teller staff into highly proficient individuals in customer service, selling and cross-selling accounts, services, and technical knowledge.  The CSM represents the Bank in which the office is located through community activity and volunteerism and is responsible for leading and motivating the branch Teller staff to increase profitability, growth, and productivity.   This is a full time (40 hrs./wk) position, must have availability from 8:15AM-6:15PM Monday-Friday and possibly 9:00-2:00 Saturdays. Nights and all major Holidays off (paid), in addition to a very generous paid time off plan and excellent retirement benefits are just a few of the many perks of this position.  Rate of pay depends on experience.

Responsibilities

• ensuring that customers receive consistently high-quality customer service in all aspects of their financial services
• assisting to acquire and retain core deposit accounts
• develop branch teller staff into highly proficient individuals in customer service, selling and cross-selling accounts, services, and technical knowledge
• representing the Bank in which the office is located through community activity and volunteerism
• leading and motivating the branch Teller staff to increase profitability, growth, and productivity

Benefits

• paid time off plan
• retirement benefits
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees