Customer Service Manager

Ingles Markets, Inc.

1d•Onsite

About The Position

Ingles Markets, established in 1963, has grown from a single supermarket into a regional grocery store chain with nearly 200 retail locations across 6 southeastern states, supported by a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. The company emphasizes growth opportunities and promotes from within, valuing leadership, safety, and customer satisfaction. Ingles is committed to associate development through training and a supportive work environment. The Customer Service Manager role is essential for providing and maintaining high standards of customer service in the store’s front-end operations. This position involves supervising and directing all front-end activities and operations, contributing to a warm, hometown shopping experience for customers.

Requirements

Exceptional customer service skills.
Previous cashier or front-end experience is required.
Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
Must be able to read and do simple math problems.
Wants to be part of a team in a fast-paced environment
18 years of age or older

Responsibilities

Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
Open additional registers whenever three or more customers are in line to minimize wait times.
Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
Process Western Union and Money Order transactions.
Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.
Enforce dress code and monitor breaks per company and federal guidelines.
Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly.
Use override key only in compliance with company policy.