Customer Service Manager - 2121
Bhired•Brooklyn, NY
1d•$80,000 - $120,000
About The Position
A growing healthcare organization is seeking a Customer Service Manager to oversee a small in-office team alongside a team of offshore representatives. This role requires a hands-on leader who can drive performance, accountability, and a consistently high level of service.
Requirements
- Proven experience in customer service management
- Strong leadership and people-management skills
- Experience managing distributed or offshore teams
- Hands-on, solutions-oriented management style
- Strong communication and coaching abilities
- Organized and process-driven
Nice To Haves
- Experience in healthcare or service-driven environments is a plus
Responsibilities
- Manage and oversee an in-office customer service team
- Lead and support a team of offshore customer service representatives
- Drive performance, accountability, and service quality
- Coach, motivate, and develop team members
- Establish and maintain high customer service standards
- Oversee daily operations and workflow within the department
- Resolve escalated issues and ensure excellent client or patient experience
- Monitor team performance and implement improvements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
