Customer Service Manager

Waste Connections

76d

About The Position

We have an immediate opening for a multitasking Customer Service Manager to join our team. The Customer Service Manager will supervise personnel, which typically includes hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline. This role also involves managing daily administrative operations of a department including establishing work priorities and assisting in resolving problems related to the day-to-day operations of the unit. The manager will oversee the customer service department and provide and/or oversee the provision of administrative assistance and support to the district manager, including problem solving, project planning and management, fiscal management, day-to-day office coordination, and clerical services. Additionally, the manager will assist with the development and implementation of reporting procedures, coordinate department programs, seminars, workshops, travel arrangements, special projects, and/or events, and promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices. The role requires demonstrating the ability to become proficient in the use of proprietary operational systems and performing other duties as assigned as needed.

Requirements

• Bachelor's Degree preferred; equivalent work experience will be considered.
• 3 years directly related management expertise.
• Management experience in a call center environment is preferred.
• Knowledge of MS Word and Excel.
• Ability to supervise and train employees.
• Organizing and coordinating skills.
• Knowledge of accounting procedures.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of management principles and practices.
• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Ability to analyze and solve problems.
• Ability to gather data, compile information, and prepare reports.
• Ability to foster a cooperative work environment.

Responsibilities

• Supervise personnel, including hiring, firing, and performance management.
• Manage daily administrative operations of a department.
• Oversee the customer service department.
• Provide administrative assistance and support to the district manager.
• Assist with the development and implementation of reporting procedures.
• Coordinate department programs, seminars, workshops, travel arrangements, and special projects.
• Promote standard operating procedures for a safe workplace.
• Demonstrate proficiency in proprietary operational systems.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Long term disability
• Life insurance
• 401K retirement
• Unlimited opportunities for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees