Customer Service Manager

Tops Markets • Rochester, NY

398d • $43,680 - $43,680

About The Position

The Customer Service Manager at Tops Markets, LLC is responsible for overseeing the daily operations of the front end, ensuring that customers receive friendly and attentive service. This role involves supervising cashiers and front end associates, maintaining excellent customer relations, and ensuring compliance with legal and regulatory standards. The position is crucial for creating a positive final impression for customers as they complete their shopping experience.

Requirements

• Previous related retail/customer service experience.
• Supervisory experience in a retail environment.
• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Strong organizational and prioritization skills.
• Basic computer skills and ability to learn cash register operations.
• Ability to handle money and other forms of payment.

Responsibilities

• Provide friendly and attentive customer service as you oversee the day to day operations of the front end.
• Supervise front end associates and cashiers to ensure excellent service levels.
• Cultivate and maintain excellent customer relations and service levels.
• Ensure a friendly, professional, and well-organized image for the front end, vestibule, and parking lot.
• Handle selection, training, development, and scheduling of cashiers/front end associates.
• Ensure proper product handling and compliance with legal/regulatory aspects of the front end.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed