Customer Service Manager

Albertsons Companies • Litchfield Park, AZ

77d

About The Position

The position ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. The role involves managing and scheduling the duties of Front End Clerks, Courtesy Clerks, Service Operations Assistant, and Service Supervisors. It also includes overseeing the completion of daily cash, balancing, reconciliation, and payroll reports, while supporting store sales and the overall operating plan.

Requirements

• Strong communication, leadership, team building, and interpersonal skills.
• Ability to maintain composure under pressure.
• Ability to deal with the public and project a positive image.
• Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to stand or walk for long periods of time.
• Ability to move quickly.
• Ability to operate and troubleshoot PCs and checkstand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
• Knowledge of interviewing techniques and basic employment law.
• Analytical ability to handle administrative details such as planning and scheduling.
• Ability to supervise and analyze facts for recommending disciplinary action and make hiring decisions.
• Good understanding of Company practices and in-depth understanding of Front End policies and procedures.
• Mental alertness necessary to ensure safe and accurate completion of work activities.
• Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
• Ability to present a positive image to the public.
• Knowledge of basic mathematics and weights and measures.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson's philosophy of personalized service.
• Provides fast, friendly, courteous, and excellent customer services.
• Handles customer relations, performs checking duties, and supervisor functions on cash registers when necessary.
• Engages in suggestive selling and other sales techniques.
• Directs and supervises front end activities including monitoring customer traffic and service level.
• Coordinates and implements front end and service programs.
• Ensures cleanliness, safety, and appearance of Front End physical area.
• Monitors inventories and ordering Front End supplies and merchandise.
• Handles and is accountable for cash flow and controls including safe transactions, issues and pick-ups, cash register tills, approving checks, rainchecks, and refunds.
• Monitors checker money handling procedures.
• Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors, and system failures.
• Assists with the interviewing and hiring of front end and courtesy clerks.
• Trains front end management, front end and courtesy clerks and monitors their compliance.
• Supervises associates assigned, makes recommendations for employment status changes and discipline.
• Responsible for cost and quality control and maintaining a constant awareness of customer and employee satisfaction.
• Enforces dress and grooming standards for all associates.
• Controls shrink and prevents the sale of out of code products.
• Responsible for performing all job duties and responsibilities safely, accurately, and with honesty and integrity.
• Performs other necessary and required duties as directed or required.

What This Job Offers

• Job Type: Full-time