Customer Service Manager
NorthPoint Search Group•Dalton, GA
178d•$70,000 - $75,000
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About The Position
The Customer Service Manager will be responsible for overseeing the customer service department, managing team performance, and ensuring all customer interactions reflect the company's standards for quality and responsiveness. Key duties include coordinating with production and logistics teams to manage order fulfillment, implementing customer service training programs, and developing strategies to improve the customer experience. This role involves both strategic planning and hands-on management to deliver timely and effective service.
