Customer Service Manager
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About The Position
RP Professional Services is a rapidly growing Technology consulting firm headquartered in Virginia. We’re an 8a and Service-Disabled Veteran-Owned Small Business (SDVOSB) serving both federal and commercial customers. At RP, we help our clients achieve their mission by developing value driven, customized solutions that are executed by the best people. Our dedication to our employees and clients is driven by our promise to deliver Excellence, Value, and Flexibility. "People, not just Resources" is more than our motto; it's the foundation on which we are built! RP is seeking a Customer Service Manager to support the Department of Veterans Affairs (VA). This role is ideal for a proactive leader who can oversee customer service operations, manage support staff, and ensure a positive experience for VA end-users. The Customer Service Manager will play a key role in improving processes, resolving escalations, and maintaining service excellence. This position is contingent upon the contract being awarded to RP Professional Services.
