Customer Service Manager
EagleBurgmann•Durham, NC
262d
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About The Position
The position involves leading and strategizing customer service operations to enhance customer satisfaction and align with company goals. The role requires overseeing customer service for retailer partners and managing direct-to-consumer sales through the company's website. The successful candidate will ensure efficient order entry and invoicing processes while leading a team of customer service representatives. Additionally, the role includes utilizing EDI systems for order processing and establishing performance metrics to drive continuous improvement.
