Customer Service Manager Trainee
About The Position
Customer Service Manager Trainee Grow your leadership career with us. This candidate will participate in a comprehensive training program, which includes exposure to multiple departments and ability to do the customer service role as a base. During this program, the trainee will rotate through areas inside the customer service department such as phone answering, repeat orders, new items entry, etc. As well as outside the customer service department, for example: inside sales, estimating, design, production, and AR. This rotational program will support developing foundational leadership skills and technical knowledge. Upon successful completion of the program, the trainee will move into a designated management role. What You'll Do Support Customer Accounts Manage customer orders and accounts to ensure accurate and timely service Coordinate with Sales, Production, and Design teams to meet customer needs Assist in resolving customer concerns or complex order situations Maintain accurate customer information Learn Leadership Skills Support the Customer Service dept. with daily department operations Serve as a resource for team members when challenging situations arise Assist with onboarding and training of new team members Learn how to monitor metrics and team performance Work closely with leadership to develop management, communication, and problem-solving skills. Participate in leadership training and development opportunities. Improve Processes Identify opportunities to improve workflows and customer experience Participate in improvement projects Help track trends and recommend solutions that improve efficiency What We're Looking For Experience 3–5 years of customer service experience Experience handling complex customer accounts Manufacturing or B2B experience is a plus Skills Strong communication and problem-solving abilities Ability to manage multiple priorities in a fast-paced environment Strong attention to detail and organization Interest in leadership and team development Proficiency with Microsoft Office and business systems Education High school diploma required Associate’s or Bachelor’s degree preferred Career Growth This position is designed as a development role. As you gain experience and demonstrate leadership readiness, you will have the opportunity to grow into a Management position at L&M.
Requirements
- 3–5 years of customer service experience
- Experience handling complex customer accounts
- Strong communication and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and organization
- Interest in leadership and team development
- Proficiency with Microsoft Office and business systems
- High school diploma required
Nice To Haves
- Manufacturing or B2B experience is a plus
- Associate’s or Bachelor’s degree preferred
Responsibilities
- Support Customer Accounts
- Manage customer orders and accounts to ensure accurate and timely service
- Coordinate with Sales, Production, and Design teams to meet customer needs
- Assist in resolving customer concerns or complex order situations
- Maintain accurate customer information
- Support the Customer Service dept. with daily department operations
- Serve as a resource for team members when challenging situations arise
- Assist with onboarding and training of new team members
- Learn how to monitor metrics and team performance
- Work closely with leadership to develop management, communication, and problem-solving skills.
- Participate in leadership training and development opportunities.
- Identify opportunities to improve workflows and customer experience
- Participate in improvement projects
- Help track trends and recommend solutions that improve efficiency
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
