Customer Service Manager/Team Leader

SunSource • Tucker, GA

1d • Onsite

About The Position

Based in Tucker, GA the primary responsibility of the Customer Service Manager/Team Leader is to insure the operation runs smoothly, and for guiding and directing the daily activities of 4 customer service reps. You will be responsible for your own accounts and for handling sales and inbound calls with the team as you drive toward these critical objectives:

- Maximize customer satisfaction by ensuring that the customer service team provides outstanding customer service.
- Maximize contribution margins at the customer accounts serviced.
- Ensure smooth day-to-day operation of the customer service department.
- Manage annual departmental expenses within approved budget.

Requirements

• Minimum 2 year business or technical degree or a combination of formal training and experience. Bachelors degree is preferred.
• 3+ years customer service experience, a successful track record of handling all types of customer accounts in a manufacturing and distribution environment. A thorough understanding of the processes and detail of the customer service function.
• 2+ years experience managing as a supervisor or working in a lead position is desirable. Experience in the fluid power industry desired.
• Excellent verbal and written communication skills.
• Demonstrated critical thinking, problem-solving, and decision-making skills
• Proficient in the use of computers, MS Office products, and ability to learn order entry and CRM software.
• Must have the ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate those opportunities to outside sales.

Nice To Haves

• 2+ years experience managing as a supervisor or working in a lead position is desirable. Experience in the fluid power industry desired.

Responsibilities

• insure the operation runs smoothly
• guiding and directing the daily activities of 4 customer service reps
• responsible for your own accounts
• handling sales and inbound calls with the team
• Maximize customer satisfaction by ensuring that the customer service team provides outstanding customer service.
• Maximize contribution margins at the customer accounts serviced.
• Ensure smooth day-to-day operation of the customer service department.
• Manage annual departmental expenses within approved budget.

Benefits

• Industry competitive compensation plan
• Medical, dental and 401(k)
• We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree