Customer Service Manager (Ne)

All Ways Caring HomeCare • Eastman, GA

107d • $17 - $17

About The Position

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. The CSM plays a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Requirements

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Benefits

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Retention and referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree