CUSTOMER SERVICE MANAGER (COFFEE SERVICES) - TIGARD, OR

Compass Group • Tigard, OR

4d

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Job Summary:Key Responsibilities: Will service existing clients & new office coffee business. Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan). Coordinate efforts to improve customer retention and client experience at the point of sale. Build retail pricing opportunities and encourage repeat sales (Best Practices) and introduce new products to increase revenue. Drive compliance to merchandising standards. Assess performance by location through audit reports (Quarterly District Evaluations). Customer facing + route supervision.

Requirements

• Excellent communication skills required.
• Technical ability in the operation, maintenance, and repair of coffee equipment.
• Must be able to travel to client sites locally.
• Must be passionate about coffee and providing world class service to our clients and customers.

Nice To Haves

• A bachelor’s degree is preferred.
• Coffee / refreshment industry experience preferred.

Responsibilities

• Service existing clients & new office coffee business.
• Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan).
• Coordinate efforts to improve customer retention and client experience at the point of sale.
• Build retail pricing opportunities and encourage repeat sales (Best Practices) and introduce new products to increase revenue.
• Drive compliance to merchandising standards.
• Assess performance by location through audit reports (Quarterly District Evaluations).
• Customer facing + route supervision.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees