Client Services Manager (Coffee Services & Equipment) - Milford, CT

Compass Group • Town of North Hempstead, NY

14d • $70,000 - $80,000

About The Position

This role involves direct client interaction, performance analysis, and the management of on-site staff to ensure exceptional service delivery. The primary objective is to build and maintain strong client relationships that drive high levels of satisfaction and long-term partnership success.

Nice To Haves

• Associate’s degree or higher
• Minimum of 3 years of account management experience within a related industry
• Proven ability to prepare, analyze, and present comprehensive business reviews to clients
• Exceptional interpersonal, communication, and negotiation skills with a strong customer service focus
• Demonstrated success in developing and maintaining long-term client relationships
• Strong analytical thinking, sound judgment, and effective decision-making skills
• Experience in leading and managing teams
• Familiarity with coffee equipment and understanding of basic functionality
• Excellent problem-solving skills
• Proficiency in preparing reports, presentations, and business correspondence
• Ability to work effectively with a diverse team across all organizational levels
• Strong organizational skills, flexibility, and adaptability to shifting priorities
• Positive attitude and enthusiasm for working in a dynamic, fast-paced environment

Responsibilities

• Supports the preparation of business reviews
• Provides recommendations to improve programs and enhance customer value
• Assists in operational set-up of new business locations
• Expedites day-to-day service problems
• Build and sustain relationships with clients
• Manages onsite service staff ensuring excellence in pantry operations
• Provide HR Functions such hiring, disciplining, and coaching
• Performs other duties as assigned

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree