Customer Service Management Trainee
About The Position
Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. The company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience, ensured by a dedicated team working together for fast, reliable delivery and legendary customer service. This role offers opportunities to grow a career with stability, backed by 45+ years of success.
Requirements
- Bachelor’s degree.
- Strong track record of customer-focused service, teamwork and attention to detail.
Nice To Haves
- Prior leadership / management experience is a plus.
Responsibilities
- Master all aspects of customer service management through a comprehensive hands-on training program.
- Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
- Review department procedures and standards to identify areas for improvement.
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays
- Generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center
- Beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
