BSC Customer Service Liaison FT

VIBRANT WORKS

11d•Onsite

About The Position

The Customer Service Liaison serves as the primary point of contact for customers and addresses concerns. The CSL’s primary role is to ensure customer satisfaction with the product or service, and help maintain positive and profitable customer relationships. Working closely with store personnel, they provide total oversight of customer requests and provide quality customer service. Demonstrate and embodies our values: Be Limitless, Be Resilient, Be People Centered, Be a Team, and Be Trustworthy

Requirements

High School diploma or equivalent required
Customer Service Skills required
Must carry a mentality of being customer-centric (customer-focused)
Basic Math skills required
Basic computer skills required
Ability to type on a keyboard and operate general office equipment
Excellent communication skills required
Ability to organize, prioritize and follow through on tasks and projects
Ability to pay close attention to detail
Willingness to be a leader, with a strong commitment to teamwork
Prolonged periods of sitting, standing and bending
Must be able to lift up to 50 pounds

Nice To Haves

Experience working with a base service center (BSC) highly preferred
Experience with Windows
Nonprofit experience a plus

Responsibilities

Tracks customer order status, conducts follow ups, and secures transfers for delayed shipments, and notification of received merchandise
Receives customer orders and inquiries from e-mail, fax and telephone
Verifies and audits sales orders; Ensures creation of backorders when applicable
Ensures accuracy in price and minimum order quantity
Addresses customer concerns and complaints; and keeps store management involved in any customer feedback
Works AR for customer accounts
Assists with inventory control
Completes special projects as needed
Must be able to conduct repetitive motions on a daily basis.
Must be able to stand/sit for long periods of time
Other duties as assigned