Customer Service Liaison

First Student • Chicago, IL

4d • $23 • Onsite

About The Position

Provides customer services relating to locational needs around dispatching and communications. Ensures that good customer relations are maintained and customer complaints are resolved fairly and effectively. Works with either close supervision or under clearly defined procedures. Expected Schedule: Monday through Friday, 9a start time Payrate: Up to $23/hr

Requirements

• High school diploma or equivalent.
• Oral and written communication skills
• Demonstrates is a self-starter
• Time management skills
• Ability to multi-task and work in a fast paced environment
• Computer literacy, 10 Key, Microsoft Word, Excel preferred.

Nice To Haves

• Computer literacy, 10 Key, Microsoft Word, Excel preferred.

Responsibilities

• Supports Dispatcher as back-up by overseeing routing and scheduling of buses; dispatch buses and provide timely information to drivers on route.
• Provides support through routing and communicates bus status with guardians and customers.
• Provide customer service support through phone calls with guardians and customers.
• Oversees bus arrival and departure situations.
• Handles feedback and complaints from community.

Benefits

• We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.
• Professional Advancement Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 3 to 5 month Manager-In-Development program prepares future leaders at First Student.
• Extensive Training Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.
• Diversity & Inclusion Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.
• Community Service & Impact Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you’ll have a positive impact on others.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED