Customer Service Leader - #861 - Cleveland, TN

Majors Management Group

5d•Onsite

About The Position

The MAPCO team of more than 3,200 dedicated employees with a strong commitment in customer service delivers Convenience You Can TRUST® in 345 company-owned convenience and fuel retailing units. Operating in Tennessee, Alabama, Georgia, Arkansas, Virginia, Kentucky and Mississippi, MAPCO stores offer a wide array of high quality products and services. Customers can refresh and recharge with freshly-brewed coffee, packaged snacks and drinks, high quality fuel and special deals through the industry leading MAPCO MY Reward$ loyalty program. MAPCO and its subsidiaries also operate a fuel logistics business comprised of more than 100 tankers and a fuel wholesale and fleet group serving over 125 accounts. Since November of 2016, the organization has been owned by COPEC, a South American-based retail company. Customer Service Leader Opportunity

Requirements

Customer service experience desired
Ability to perform multiple tasks at one time
Read, understand, and speak English at an eighth grade level
Comprehend and perform basic math skills
Understand, comprehend, and perform basic computer and point-of-sale skills

Responsibilities

Meet company customer service standards.
Follow company cash control policies and procedures.
Adhere to all laws and regulations regarding the sale of any government regulated products and services.
Obey company and health department safety guidelines for food preparation.
Detail cleaning of store interior and exterior according to company standards.
Stock and rotate products including coolers and/or freezers.
Complete training activities and pass minimum job performance standards.
Follow company general rules of conduct and code of ethics.
Motivate sales associates to grow the store sales and profitability using suggestive selling techniques.
Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines.
Other duties as assigned.