Customer Service Leader - #791 - Horn Lake, MS

Majors Management Group•Horn Lake, MS

3h•Onsite

About The Position

The Customer Service Leader is responsible for upholding company customer service standards, managing cash control, and ensuring compliance with regulations for government-regulated products. This role involves maintaining health department safety guidelines for food preparation, performing detailed cleaning of the store's interior and exterior, and managing product stocking and rotation, including in coolers and freezers. The leader is expected to complete training, meet job performance standards, and adhere to the company's code of ethics. A key aspect of the role is motivating sales associates to enhance store sales and profitability through suggestive selling. Additionally, the Customer Service Leader assists the Store Manager in the hiring, development, and training of other store personnel to meet company guidelines. The position requires strong time management, a proactive and action-oriented approach, a dedication to customer focus, and determination to overcome challenges. It operates in a fast-paced environment, requiring extended periods of standing, and involves handling hazardous materials.

Requirements

Time Management
Action Oriented- not fearful of acting with minimum planning.
Customer Focus- act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers.
Determination- seldom gives up before finishing, especially in the face of resistance or setbacks.
Essential Functions- capable of working in a fast-paced environment that requires being on your feet for an extended period of time.
Handle Hazardous Materials- 5%
Ability to perform multiple tasks at one time
Read, understand, and speak English at an eighth-grade level

Nice To Haves

Customer service experience desired

Responsibilities

Meet company customer service standards.
Follow company cash control policies and procedures.
Adhere to all laws and regulations regarding the sale of any government regulated products and services.
Obey company and health department safety guidelines for food preparation.
Detail cleaning of store interior and exterior according to company standards.
Stock and rotate products including coolers and/or freezers.
Complete training activities and meet minimum job performance standards.
Follow the company's general rules of conduct and code of ethics.
Motivate sales associates to grow the store sales and profitability using suggestive selling techniques.
Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines.
Other duties as assigned.