Customer Service Lead

AmeriVet•Los Angeles, CA

23h•$19•Onsite

About The Position

As the first point of contact for residents, visitors, and associates, you will play a crucial role in creating a warm and welcoming environment. You’ll be the face of our community and all we represent.

Requirements

Have a high school diploma or equivalent.
A minimum of 3-5 years of experience in a customer service Leadership or role within the veterinary industry is preferred.
Excellent verbal and written communication skills.
Reliable attendance and Punctuality as the team leader of the front staff.
Proficient in using basic office equipment and computer applications.
Empathy and understanding for the needs of senior residents.
Be compassionate and patient, professional and courteous at all times.

Responsibilities

Greet and welcome residents, families, and visitors with a friendly and helpful attitude.
Manage the Reception schedule and ensure all shifts are filled.
Answer incoming calls, transfer calls to appropriate departments, and take messages when necessary.
Manage and distribute incoming mail and packages.
Assist residents and their families with general information and inquiries.
Coordinate appointments and meetings for residents with various community services.
Perform general clerical tasks, including data entry, filing, and photocopying.
Monitor and control access to the community, ensuring the safety and security of residents and staff.

Benefits

Competitive Compensation: Get paid well for your skills and hard work.
Work-Life Balance Time Off: Enjoy paid breaks, holidays, vacation, and an additional floating holiday.
Health and Wellness: Stay healthy with great insurance for you and your family.
Financial Security: Plan for the future with a 401(k) and company match.
Invested in You: ongoing training and growth opportunities.
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.