Customer Service Lead

Serenity Mental Health Centers•Arlington, TX

About The Position

At Serenity Healthcare, we’re building high-impact teams and transforming mental wellness. You don’t need a medical background—just leadership, empathy, and a passion for people. You Know How to Serve. We’ll Teach You How to Heal. We’re not looking for clinical experience—we’re looking for influential, service-minded leaders who can connect, inspire, and guide. If you’re driven to help others and skilled at having meaningful conversations, we’ll provide the healthcare training to back it up. The Role: Customer Service Lead As a Customer Service Lead at Serenity, you’ll guide patients as they begin their healing journey, ensure they understand their treatment options, and help them take meaningful next steps. Along the way, you’ll support your clinic team, model excellent service, and foster a culture of trust and care. If you’re ready to bring your customer service leadership and influence to a mission that matters—this is your chance.

Requirements

High School Diploma or GED
A strong customer service background—ideally with 3+ years of full-time experience
Leadership experience or a natural ability to guide and influence others
Excellent communication and problem-solving skills
Strong emotional intelligence and the ability to remain calm under pressure

Nice To Haves

Experience in fast-paced, people-centered roles such as hospitality, call centers, dental/vision/orthopedic offices, caregiving, coaching, or professional tutoring is a strong plus

Responsibilities

Build strong, supportive relationships with patients starting treatment
Educate and support them to take the next step on their mental health journey
Address concerns as needed with patience and confidence, to keep people moving forward
Positively support your clinic team by modeling excellent service and communication
Learn and be willing to step into other clinic roles as needed