Customer Service Lead
Fleet Farm Careers•Owatonna, MN
•Onsite
About The Position
The Customer Service Team Lead is responsible for overseeing Front End operations, including all Customer Service, Cashier activities, cart retrieval, and front-end housekeeping. This role involves serving customers, mentoring others, and impacting processes to ensure customers receive the best possible service, requiring a positive attitude and strong interpersonal skills.
Requirements
- Ability to work a flexible schedule, including days, nights, weekends, and holidays
- Proven ability to lead, coach, and build relationships in a fast changing environment
- Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members
- Demonstrated ability to act decisively and implement solutions
- Demonstrated ability to multi-task; ability to respond flexibly in quick changing environment
- Be comfortable communicating and conducting training
Nice To Haves
- High School Diploma or GED
- 2 years of retail management or supervisory experience
Responsibilities
- Set, lead, and coach Best in Class expectations for customer service through coaching and modeling
- Conduct daily cashier observations to ensure consistency and efficiency of customer service processes
- Be on the move, checking with Cashiers to see if they’re experiencing any challenges and give them a helping hand to keep the lines moving
- Manage the customer service desk and cash office operation
- Conduct any cash office activities and outside cash handling improvement
- Assist with all service desk activities, including accepting returns, issuing rain checks, sales of tobacco, and pickups of Buy Online Pick up In Store orders
- Responsible for customer service supply ordering and inventory
- Ensure cash register lanes never get more than 3 customers
- Ensure timely retrieval of shopping carts
- Ensure that restrooms and customer service areas are properly maintained
- Act as a final decision maker on cashier empowerment and lane call inquiries, including coaching, teaching, and training guidelines
- Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
